Refund policy

At Trendora, customer satisfaction is important to us.

1. Return Eligibility

You may request a return within 7 days of receiving your order if:

• The item is defective
• The item was damaged during delivery
• You received the wrong product

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless they are defective:

• Opened or used cosmetics
• Personal care items
• Clearance or sale items

3. Return Conditions

To be eligible for a return:

• The item must be unused
• The item must be in its original packaging
• Proof of purchase (receipt or order number) is required

4. Refund Process

Once we receive and inspect the returned item:

• Approved refunds will be processed within 7–10 business days
• Refunds will be issued via the original payment method

5. Return Shipping

• If the item is defective or incorrect, we will cover the return shipping cost
• For other approved returns, the customer may be responsible for shipping costs

6. Contact Us

For return requests, please contact us:

📧 Email: manageradds123@gmail.com